Opportunities
Opportunities
Join the Team
Join the Team
Reports to: Operations Manager
Hours: Full-time (35 hours per week)
Location: Hybrid (minimum 1 day per week in our Luton office)
Role purpose
The Operations Support Officer is a central support role responsible for the smooth day-to-day running of Music24. The role combines administrative coordination, bookkeeping support, and operational assistance, alongside light communications and event support. You will be a key point of contact for enquiries, help maintain systems and records, support our referral processes, assist with financial administration, and contribute to basic communications and engagement activity.
Key responsibilities
Provide day-to-day administrative and operational support across the charity.
Act as a first point of contact for enquiries via phone, email and online channels.
Support and maintain our referral system and organised digital filing.
Assist with scheduling, logistics and general operational coordination.
Process invoices, expenses and financial records accurately; support basic reporting preparation.
Manage Gift Aid processing via our database; record and track income and expenditure.
Support counting and banking of cash payments (in line with protocols).
Assist with preparing and scheduling social media or website updates (as directed).
Provide administrative support for small events, meetings and community activities, including partner follow-up and record-keeping.
Essential skills & experience
Experience in an administrative or operations support role.
Basic bookkeeping or financial administration experience.
Strong organisational and time management skills, with high attention to detail.
Confident written and verbal communication skills.
Ability to manage multiple tasks and priorities.
Good proficiency with office software and digital systems.
Salary: c. £28,000 – £30,000 (depending on experience)
Closing date: Friday 15th May 2026, at 5pm
Interviews: End of May/early June
We welcome applications from all sections of the community. If you need any adjustments to support you to apply or interview, please contact teela@music24.org.uk.
become a trustee
become a trustee
Ever thought of putting your professional knowledge and experience to use as a charity Trustee? You don’t have to be a musician but you do need to want to help make a difference to the lives of people within your community and it would help if you are based in either Hertfordshire or Bedfordshire.
Music24 is a friendly, community charity specialising in delivering therapeutic, music making opportunities to vulnerable adults. Working at the very heart of our charity, our Board of Trustees are like-minded people, who want to make a difference to the lives of others. Supporting the charity's innovative work, they help to ensure we reach our goals and are running as efficiently as possible. They are always more than welcome to get involved in other ways too!
Kevin Allchorne, Music24 Trustee
Kevin Allchorne is a semi-retired non-executive director in the Insurance sector and first got involved as a hands-on community musician by volunteering his time at our Stevenage Dementia Group and Welwyn Garden City Singing Café.
“Becoming a Music24 Trustee has been so rewarding. I have witnessed first-hand how the charity enriches the lives of others through music. Music24’s ethos surrounding community, compassion, inclusivity and equality reflect my own values and I wanted to offer the charity positive commitment and help to make a difference.”
Kevin realised that his professional experience could really benefit the future of Music24 and he joined the Board of Trustees in since April 2024.
“It doesn’t take up too much of my time and I feel I am able to provide invaluable support to the CEO, Senior Management Team and the rest of the Board. We have bi-monthly Board Meetings either online or in-person and subsequent actions to address. Collectively, the Board review documents for approval such as the Accounts, Terms of Reference and offer insight and guidance with these where we can. I still get time to volunteer at the groups, as well as continuing with my professional commitments and enjoying life at home. I am very glad to have found Music24 and will continue to support them in any way possible.”
Volunteering
Volunteering
Training is provided to all those that join the Music24 team, as well as carrying out a DBS check to ensure the safety or all service users and members of staff. Find out more about our volunteering opportunities by clicking below.
Placements
in Bedfordshire and Hertfordshire
Placements
in Bedfordshire and Hertfordshire
Music Therapy (Masters degree level)
Health & Social Care (any level)
Occupational Therapy (any level)
From time to time, we also support work experience and students truing various course at AS/A Level. Our ability to support a placement is accessed on a case-by-case basis. Contact us for more details or fill in an ‘Expression of interest’ below.